Frequently Asked Questions


Our FAQ has some of the most commonly asked questions, however if we didn't cover something you are curious about, don't hesitate to drop us a line at hello@rainlillie.com and we'll get back to you ASAP.

Shipping & Payments:

Do you offer Free Shipping?

Yes. We offer Free Shipping within the USA for all orders above $35.

How long will it take to receive my order?

If you choose Standard Shipping, delivery time varies between 4-7 business days. Expedited Shipping takes 2-3 days to arrive. 

What payment methods do you support?

We accept all major credit cards including American Express, MasterCard, Visa and Discover.

What carriers do you ship with?

UPS, Fedex and USPS.

Will I receive a tracking number?

Yes, an order confirmation as well as a tracking number will be sent to the email address you provided during checkout.

Do you ship internationally?

Currently we only ship within the U.S. - however we are working towards expanding into Europe and Canada.

How do I get coupons & special offers for your products?

Deals are awesome. You can like our Facebook page to stay up to date with current promotions or subscribe to our newsletter to be the first to receive coupons for new product launches.

Product Questions:

Are your products actually USDA Certified Organic?

Yes, we are proud to say that all of Rain Lillie’s products are Certified Organic by the U.S. Department of Agriculture. 

How do I use Castor Oil?

We went over some popular uses in one of our recent articles and also provided you with an awesome DIY hair mask recipe that you can try at home.

Is Castor Oil for Hair or for Skin? 

Actually Castor Oil is an amazing beauty oil because of how versatile its uses are. Relieve an itchy or dry scalp by massaging a couple drops onto it; apply it to your eyelashes and eyebrows to promote growth and thickness, use it to add texture to your hair or enjoy the hydrating and smoothing effects of the omega fatty acids Castor Oil contains. 

How do I use Castor Oil to Promote Hair Growth?

Please see instructions for hair growth here.

Can I use Castor Oil on my Eyelashes?

Yes. Castor Oil is great to condition your condition your eyelashes, prevent breakage and boost growth. Please be careful to only apply it on your lashes and avoid contact with eyes to avoid possible irritation. 

How do I store Castor Oil?

While we did our best to protect the many nutrients of the oil by shielding them in an amber glass bottle, please store it out of direct sunlight in a cool and dry place.

Do you test on animals?

No. Absolutely not. Rain Lillie's Beauty Products are cruelty-free.

Wholesale:

Are Rain Lillie products available for Wholesale?

Yes, Rain Lillie's beauty products can be purchased at reduced wholesale prices for resale by companies with a physical location or an online store. We do not allow the resale of our products on 3rd Party Websites such as amazon.com, eBay, etc.

How can I apply to be a wholesaler?

We are flattered to hear that you would like to carry our products. Please email your company information, including full name and phone number via our wholesale contact form and let us know the product, quantity and where you intend to sell. A member of our team will get back to you within 24 hours. 

Returns:

Can I return a product?

Yes. Please contact customer service via our contact form within 15 days of purchase to return any undamaged and unopened product. You can find our full return policy during checkout.